1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, physical address, and any other details you provide when contacting us or booking services.

  • Service Information: Details about the cleaning services you request.

  • Website Usage Data: IP address, browser type, pages visited, and other technical data collected through cookies or analytics tools.

2. How We Use Your Information

We use the information collected for purposes including:

  • Providing and managing our cleaning services.

  • Responding to your inquiries or booking requests.

  • Processing payments and sending invoices.

  • Sending updates, promotions, or service-related communications (only if you have opted in).

  • Improving our website, services, and customer experience.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only when necessary:

  • Service providers who assist us in operating our business (e.g., payment gateways, IT support).

  • When required by law, regulation, or legal process.

4. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality and analyze user behavior. You can adjust your browser settings to refuse cookies, but some parts of the site may not work properly without them.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, or loss. However, please note that no online transmission or storage system is 100% secure.

6. Your Rights

You have the right to:

  • Request access to your personal data.

  • Correct or update your information.

  • Request deletion of your data (subject to legal obligations).

  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices or content of external sites.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Cleaning Era
📧 Email: [email protected]
📞 Phone: 021 080 18656
🌐 Website: www.cleaningera.co.nz