Privacy Policy

Cleaning Era NZ Last updated: 4 August 2026

Cleaning Era NZ (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website (www.cleaningera.co.nz) or engage our cleaning services.

Cleaning Era NZ 3 Keystone Avenue, Mount Roskill, Auckland 1041 Phone: 021 080 18656

We may collect the following personal information:

• Contact details – name, phone number, email address, and property address, when you request a free quote, make a booking, or contact us
• Booking and service details – type of service requested, property size, access instructions, and special requirements
• Payment information – billing details when you pay for a service (we do not store full card details; payments are processed securely by our payment provider)
• Communications – records of calls, emails, form submissions, and messages you send us
• Website usage data – pages visited, browser type, device information, and general location, collected automatically via cookies and analytics tools (such as Google Analytics / Google Tag Manager)
• Reviews and testimonials – if you submit a review, we may collect and display your name and comments with your consent

We collect personal information directly from you when you:

• Fill out our “Get a Free Quote” or contact form
• Call or email us
• Book a cleaning service
• Interact with our website or social media pages (Facebook, Instagram)

We also collect some information automatically through cookies and website analytics tools.

We use your personal information to:

• Provide quotes and respond to enquiries
• Schedule, deliver, and manage cleaning services
• Process payments and invoicing
• Communicate with you about bookings, service changes, or follow-ups
• Improve our services, website, and customer experience
• Send you marketing communications (only with your consent, and you may opt out at any time)
• Comply with our legal and regulatory obligations

We do not sell your personal information. We may share it with:

• Our staff and contracted cleaners, so far as necessary to deliver the service you’ve booked
• Service providers, such as payment processors, booking/scheduling software, email or SMS providers, and website/analytics hosts (e.g. Google Analytics)
• Government or regulatory bodies, where required by law

Any third parties we work with are only permitted to use your information to perform the services we’ve asked them to provide.

Our website uses cookies and similar technologies (including Google Tag Manager) to:

• Understand how visitors use our site
• Improve website performance
• Support advertising and remarketing (if applicable)

You can disable cookies through your browser settings, though this may affect how the website functions.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure, including secure storage systems and restricted staff access. However, no method of electronic storage or transmission is 100% secure.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (e.g. tax and accounting records).

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Withdraw consent to marketing communications at any time
• Ask us to explain how your information has been used or disclosed

To make a request, contact us using the details in Section 1. We will respond within the timeframes required by law.

If you believe we have breached the Privacy Act and are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (www.privacy.org.nz).

Our services are intended for adults arranging cleaning services. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy or how we handle your personal information, contact us:

Cleaning Era NZ 3 Keystone Avenue, Mount Roskill, Auckland 1041 Phone: 021 080 18656